Delmarva Power offers options to address high winter bills

Delmarva Power this week reminded customers who are having trouble keeping their accounts current through cold weather stretches and higher energy-use periods that resources are available to them.

“We have a wide range of payment options that we offer customers and also offer to work individually with any customer on ways they can better manage their energy expenses,” said Gary Stockbridge, president of Delmarva Power Region. “We want them to know they can always call us for help.”

Standard bill payment options Delmarva Power offers include:

• Special payment arrangements: For customers who may be experiencing difficulties keeping their accounts current, Delmarva Power offers a variety of individually tailored payment arrangements aimed at bringing their accounts up-to-date over a mutually agreeable period of time. Arrangements can be made by calling 1-800-375-7117 and speaking with a customer service representative. “Delmarva Power will be glad to provide help through difficult periods,” Stockbridge said.

• Budget billing: Customers can avoid seasonal peaks in electric bills by dividing their payments evenly over the course of the entire year. The plan can make it easier to budget and pay electric bills each month, because customers know their regular payment amount.

To sign up for budget billing, customers can register either by calling customer service at 1-800-375-7117 or online through My Account, a secure self-service option that will allow customers to: view and pay their bills; sign up for eBill (paperless billing); get e-mail notification when bills are ready; and take advantage of features that can help save energy.

Once customers register for My Account, they just need to log in and click on the “Budget Billing” button.

• Extended payment date plan: This plan allows residential customers whose main source of total household income is from government or other low-income entitlement programs to request a regular extension of their bill due dates without incurring a late charge, so their bill due dates align with the dates they get their checks. To apply, call Delmarva Power at 1-800-375-7117 or submit the enrollment form online at www.delmarva.com.

• Energy assistance programs: Customers may be eligible for financial assistance through programs offered by the state in which they live. Delaware customers can get more information at http://dhss.delaware.gov/dhss/dssc/liheap.html. In addition to state-specific programs, Delmarva Power partners with various agencies to offer energy assistance to low-income customers. For more information, contact: The Salvation Army (Wilmington, Del.) at (302) 472-0750.

Delmarva Power also has conservation programs and tips for customers to reduce energy consumption, which can mean lower monthly bills. Smart meters can help customers save energy and money and help lower their bills during these high usage periods.

The new technology allows customers to log in to Delmarva Power’s My Account web portal and see energy use data in easy-to-read graphs. The smart meter data can help customers make informed choices about controlling energy consumption. Customers also can call and speak with Delmarva Power’s Energy Advisors, who are qualified to have in-depth energy conservation discussions and provide advice on how to lower bills.

“We want to help customers take control of their energy usage,” Stockbridge said. “Saving energy will also save them money.”

Customers can call customer service at 1-800-375-7117 or visit the website at www.delmarva.com to learn more about programs to help pay for more energy efficient products, simple steps they can take to conserve energy usage and how to monitor their energy consumption.

Find additional information by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower and on Twitter at www.twitter.com/delmarvaconnect. The company’s mobile app is available at www.delmarva.com/mobileapp.