Coastal Maytag wants to be the best of both worlds: a local Ocean View shop that can answer any question and the seller of a major-name in appliances for over 100 years.
“This business started as the only place to buy Maytag,” Stan Clark said.
That includes washing machines, dryers, microwaves, ranges, dishwashers, refrigerators, freezers, icemakers, wine storage and more.
Whirlpool acquired the Maytag brand, so Coastal Maytag offers those brands, plus Kitchen Aid and Amana.
“We really try to teach the consumers how to use them, instead of just dropping it off — unlike some box stores,” said owner Karen Clark.
“And we come with it,” said her husband, Stan.
“Our sales staff is very knowledgeable,” added Karen Clark.
Coastal Maytag has everything to keep those appliances running smoothly, from oven cleaner and water filters to in-home repairs.
Technicians are available 24 hours a day from May to October, which Karen Clark said is useful to anybody, especially Realtors who want to keep their vacationers happy during appliance emergencies.
“Our techs and [sales staff] get praised constantly,” she said, amazed by their years of experience.
“They’re great. They’re the reason people like us,” Stan Clark added.
She said they’ve received next to no negative feedback and, even then, the customer was glad to get a quick response.
“It’s a team. We treat people like we’d like to be treated,” Stan Clark said. “Our guys have the power to make it right.”
“It’s local, and you’ll get good service,” said Sally Swayze of Bethany Beach, one of many repeat customers. “The service is just wonderful, … prompt and efficient.”
She had just purchased a new range, adding to past purchases of a microwave, fridge and dishwasher. Swayze returns for the comfortable, uncluttered showroom and “the people.”
“You all meet me where I am. No one’s trying to sell me what I can’t buy reasonably.”
Reconditioned appliances are often reasonable alternatives. They are pre-owned, but fully inspected and repaired.
“We go through them like hotcakes,” Karen Clark said.
It’s a popular option for vacation rental properties that get a lot of wear and tear.
Coastal Maytag also performs many house calls to clean outside dryer vents. Dryer lint collects into a big fire hazard, especially in the dryness of winter. Karen Clark recommends cleanings every two years.
Karen Clark has owned the 13-year-old shop since October of 2013. Having known and helped the previous owners for years, Clark now runs the Coastal Maytag with help from her husband and daughter.
“I knew what this business could be,” she said. “It could be so much more than it was.”
The Clarks freshened up the showroom, aiming for clean, well lit and intimate. Visitors can help themselves to a cup of coffee and enjoy special shopping deals for Maytag Month in May.
Coastal Maytag also contributes to local charity organizations and events. Karen Clark said she is excited to do Pass the Plate, in which people donate money to receive a special platter. They can bake a dish of cookies, then give it to someone with cancer, who then pays the gift forward. People can even follow the plate online, to see where it has travelled.
“We want to get more involved in the community,” she said.
“Because the community supports us,” added her husband.
Coastal Maytag is open at 30459 Cedar Neck Road in Ocean View from 9 a.m. to 5 p.m. Monday to Friday, closing at 3 p.m. on Saturdays. For more information, call (302) 537-2688 or visit www.coastalmaytag.com.